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111211: The requested accessory option is unavailable between the selected locations
This message is generated directly by the UPS API servers. It means that UPS in unable to ship this particular order between your chosen origin and destination. Additionally, accessory (such as a special service like signature confirmation or insurance) might not be available for the origin and destination locations chosen.
Here are a few steps you can take to resolve the issue:
- Double-check the shipping options: Make sure that the shipping method and any additional services (such as signature confirmation, delivery date options, or special handling) are available for the selected locations.
- Verify the shipping zones: Ensure that the origin and destination addresses fall within UPS’s supported shipping zones for the selected service. Sometimes, certain regions don’t support specific services.
- Try without accessories: If the issue persists, try disabling any accessory options (such as special services) and test again to see if the error goes away.
- Check UPS Availability: Log into the UPS online calculator and verify if the requested service with the origin and destination addresses, including any additional services, is available. This will help confirm whether UPS itself supports the service for those locations.
If the issue still cannot be resolved, please contact UPS Support directly for further assistance.