Octolize Help Center
Live Rates
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Australia Post
- Australia Post – How to Fix Australia Post Shipping Rates showing Too high or Too low?
- Australia Post – Tutorial videos
- Australia Post – General Settings
- Australia Post – How to enable Debug Mode?
- Australia Post – Additional costs by Flexible Shipping Table Rate
- Australia Post Live Rates shipping method configuration
- Australia Post – Adding the Australia Post Live Rates shipping method
- Australia Post – How to get the API access key?
- Getting started
- Initial setup
- Advanced configuration
- Troubleshooting & Error resolution
- Other configuration settings
- Video tutorials
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Canada Post
- Canada Post – How to Fix Canada Post Shipping Rates showing Too high or Too low?
- Canada Post – Tutorial videos
- Canada Post – General Settings
- Canada Post – AAA Authentication Failure
- Canada Post – Origin-postal-code is not a valid instance of type
- Canada Post – No services are appropriate for the shipment of the defined parcel.
- Canada Post – Weight is not a valid instance of the element type
- Canada Post – Resulted in a 403 forbidden response:AA004
- Canada Post – How to enable debug mode?
- Canada Post – Additional costs by Flexible Shipping Table Rate
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- Canada Post – How to Fix Canada Post Shipping Rates showing Too high or Too low?
- Canada Post – How to enable debug mode?
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Errors
- Canada Post – Resulted in a 403 forbidden response:AA004
- Canada Post – Weight is not a valid instance of the element type
- Canada Post – No services are appropriate for the shipment of the defined parcel.
- Canada Post – Origin-postal-code is not a valid instance of type
- Canada Post – AAA Authentication Failure
- Other configuration settings
- Video tutorials
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DHL Express
- DHL Express – How to Fix DHL Express Shipping Rates showing Too high or Too low?
- DHL Express – Authentication Failed
- DHL Express – Validation Failure: Site Id is wrong
- DHL Express – Validation Failure: Password provided is wrong
- DHL Express – This measurement system is not valid for the selected country
- DHL Express – Weight limits
- DHL Express – All rates return no values (0)
- DHL Express – No rates displayed for domestic shipping
- DHL Express – “Dutiable shipment” required for international shipping
- DHL Express – Invalid Credentials
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- DHL Express – How to Fix DHL Express Shipping Rates showing Too high or Too low?
- DHL Express – How to enable debug mode?
- DHL Express – Frequently Asked Questions (FAQ)
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Errors
- DHL Express – Unauthorized
- DHL Express – Bad Request 410301: Products not available between this origin and destination (network segment)
- DHL Express – Account number must not be empty
- DHL Express – DHL Express Live Rates: No rates added from standard service rates!
- DHL Express – API Connection StatusClient error: resulted in a `400 Bad Request` response
- DHL Express – Invalid Credentials
- DHL Express – “Dutiable shipment” required for international shipping
- DHL Express – No rates displayed for domestic shipping
- DHL Express – All rates return no values (0)
- DHL Express – Weight limits
- Other configuration settings
- Video tutorials
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FedEx
- FedEx – Freight / LTL support
- FedEx – How to Fix FedEx Shipping Rates showing Too high or Too low?
- FedEx – Tutorial videos
- FedEx – Other general settings
- FedEx – No shipping options were found for… error – missing product’s weight
- FedEx – If you get the Fatal error
- FedEx – The given client credentials were not valid. Please modify your request and try again.
- FedEx – API Connection Status API Connection Status We could not authorize your credentials
- FedEx – Sandbox credentials not allowed in this environment. Please check your permissions and try again.
- FedEx – We could not authorize your credentials. Please check your permissions and try again.
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- FedEx – How to Fix FedEx Shipping Rates showing Too high or Too low?
- FedEx – How to enable debug mode?
- FedEx – Plugin requirements
- FedEx – Frequently Asked Questions (FAQ)
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Errors
- FedEx – Shipper Postal code is required
- FedEx – Freight / LTL support
- FedEx – FedEx service is not currently available to this origin / destination combination.
- FedEx – We could not authorize your credentials. Please check your permissions and try again.
- FedEx – Sandbox credentials not allowed in this environment. Please check your permissions and try again.
- FedEx – API Connection Status API Connection Status We could not authorize your credentials
- FedEx – The given client credentials were not valid. Please modify your request and try again.
- FedEx – If you get the Fatal error
- FedEx – No shipping options were found for… error – missing product’s weight
- Other configuration settings
- Video tutorials
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USPS
- USPS – How to Fix USPS Shipping Rates showing Too high or Too low?
- USPS – 250002: Invalid Authentication Information
- USPS – Tutorial videos
- USPS – General Settings
- USPS – Authorization failure. Perhaps username and/or password is incorrect.
- USPS – You have USPS shipping methods that are not configured for the REST API
- USPS – “Description”: “User Id and Shipper Number combination is not qualified to receive negotiated rates”
- USPS – USPS Live Rates: Unable to calculate international postage. No services available
- USPS – The client application credentials provided in the request are missing, invalid, inactive or not approved for access
- USPS – API Authorization failure. User is not authorized to use API RateV4
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- USPS – How to Fix USPS Shipping Rates showing Too high or Too low?
- USPS – How to enable debug mode?
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Errors
- USPS – Exceeded quota limit
- USPS – How to fix the “Unknown Exception” error in WooCommerce?
- USPS – 250002: Invalid Authentication Information
- USPS – API Authorization failure. User is not authorized to use API RateV4
- USPS – The client application credentials provided in the request are missing, invalid, inactive or not approved for access
- USPS – USPS Live Rates: Unable to calculate international postage. No services available
- USPS – “Description”: “User Id and Shipper Number combination is not qualified to receive negotiated rates”
- USPS – You have USPS shipping methods that are not configured for the REST API
- USPS – Authorization failure. Perhaps username and/or password is incorrect.
- Other configuration settings
- Video tutorials
- Royal Mail
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UPS
- UPS – How to Fix UPS Shipping Rates showing Too high or Too low?
- UPS – Tutorial videos
- UPS – How to get the UPS API Access Key? (Legacy XML API)
- UPS – General Settings
- UPS – Error A customer account does not exist for this API Key
- UPS – Error POST 403 forbidden response
- UPS – Error 9120203: Missing or invalid Combination of package length, width, and height values for package
- UPS – Error 120209: Missing or invalid ship to phone number
- UPS – Error 111211: The requested accessory option is unavailable between the selected locations
- UPS – Error 111057: Invalid Unit of Measurement for the given country
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- UPS Digital Certificate Changes: Documentation & FAQ
- UPS – How to Fix UPS Shipping Rates showing Too high or Too low?
- UPS – How to enable debug mode?
- UPS – Package requirements
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Errors
- UPS – Error 120541: Shipment/ReferenceNumber is not allowed for this shipment
- UPS – Error 111542: Invalid Destination
- UPS – Error 335042: Search Criteria missing for AccessPointSearch by Address
- UPS – Error 120598: Package Delivery Confirmation is not allowed with the shipment origin/destination
- UPS – Error 111285: The postal code is invalid
- UPS – Error no shipping methods found/No delivery options available
- UPS – Error 250002: Invalid Authentication Information
- UPS – Error 250003: Invalid Access License number
- UPS – Error 111057: Invalid Unit of Measurement for the given country
- UPS – Error 111211: The requested accessory option is unavailable between the selected locations
- Other configuration settings
- Video tutorials
Add-on plugins
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Flexible Printing
- Flexible Printing – Tutorial videos
- Flexible Printing – Filters
- Flexible Printing – Printing labels
- Flexible Printing – Configuration
- Flexible Printing – Print Node configuration
- Flexible Printing – FAQ
- Flexible Printing – Requirements
- Getting started
- Initial setup
- Advanced configuration
- Video tutorials
- Delivery Date Picker
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DPD UK & DPD Local
- WooCommerce DPD UK – FAQ
- WooCommerce DPD UK – How to get API access?
- WooCommerce DPD UK – Requirements
- WooCommerce DPD UK – Tutorial videos
- WooCommerce DPD UK – Troubleshooting
- WooCommerce DPD UK – Configuration
- WooCommerce DPD UK – Shipping Methods
- WooCommerce DPD UK – Checkout
- WooCommerce DPD UK – Creating Shipments
- WooCommerce DPD UK – External shipping integration
- Getting started
- Initial setup
- Advanced configuration
- Troubleshooting & Error resolution
- Video tutorials
- Flexible Shipping Locations
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Flexible Shipping Import/Export
- Flexible Shipping Import/Export for WooCommerce – Tutorial videos
- Flexible Shipping Import/Export for WooCommerce – Troubleshooting
- Flexible Shipping Import/Export for WooCommerce – Configuration
- Flexible Shipping Import/Export for WooCommerce – Requirements
- Getting started
- Initial setup
- Troubleshooting & Error resolution
- Video tutorials
- Multi Vendor Shipping
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Distance Based Shipping Rates
- Distance Based Shipping Rates – Tutorial videos
- Distance Based Shipping Rates – Connection error: Your request was denied. Incorrect authentication?
- Distance Based Shipping Rates – Configuration
- Distance Based Shipping Rates – Requirements
- Getting started
- Initial setup
- Advanced configuration
- Troubleshooting & Error resolution
- Video tutorials
- Flexible Shipping Box Packing
Standalone plugins
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Flexible Shipping Table Rate
- Flexible Shipping – AI feature
- Flexible Shipping – Flexible Shipping Info
- Flexible Shipping – Debug Mode
- Table Rate Shipping: Drag & drop function
- Flexible Shipping – Free vs PRO – Features comparison
- Flexible Shipping PRO – Requirements
- Flexible Shipping – Tax settings
- Flexible Shipping – A complete guide to shipping methods
- Flexible Shipping – How to add a new shipping method
- Flexible Shipping – Shipping method – Advanced Options
- Getting started
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Initial setup & configuration
- Flexible Shipping – Flexible Shipping Info
- Flexible Shipping – How to add a new shipping method
- Flexible Shipping – A complete guide to shipping methods
- Flexible Shipping – Shipping method – General Settings
- Flexible Shipping – Tax settings
- Flexible Shipping – Shipping method – Free Shipping
- Flexible Shipping – Shipping method – Shipping cost calculation rules
- Flexible Shipping – Shipping method – Advanced Options
- Flexible Shipping – Shipping method – Cost Calculation
- Flexible Shipping – Shipping method – Shipping Integration
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Ready to use scenarios
- Flexible Shipping PRO – Additional cost feature
- Flexible Shipping – Conditional Cash on Delivery (COD)
- Flexible Shipping – Fixed shipping insurance
- Flexible Shipping – Free shipping over certain amount
- Flexible Shipping – Price based shipping WooCommerce
- Flexible Shipping Free and PRO – Combine shipping cost calculation conditions
- Flexible Shipping PRO – Buy X items, get free shipping
- Flexibe Shipping PRO – Combine different shipping classes
- Flexible Shipping PRO – Extra cost for every package
- Flexible Shipping PRO – Extra fee or percentage insurance based on order total
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Advanced configuration
- Flexible Shipping – AI feature
- Table Rate Shipping: Drag & drop function
- Flexible Shipping PRO filters
- Flexible Shipping PRO hooks
- Flexible Shipping hooks
- Flexible Shipping – Shipping management in WooCommerce
- Flexible Shipping – Advanced options and customization
- Combine Live Rates plugins by Octolize and Flexible Shipping
- Flexible Shipping – Conditional Shipping
- Flexible Shipping – Currency support
- Troubleshooting
- Video tutorials
- Pickup Points PRO
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Conditional Shipping Methods
- Conditional Shipping Methods – Tutorial videos
- Conditional Shipping Methods – How to enable debug mode?
- Conditional Shipping Methods – Usage examples
- Conditional Shipping Methods – Configuration
- Conditional Shipping Methods – Requirements
- Getting started
- Initial setup
- Troubleshooting
- Video tutorials
- Shipping Cost on Product Page
- Shipping Packages
- Shipping Notices
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UPS Labels
- UPS Labels – How to get API connection?
- UPS Labels – 120100: Missing or invalid shipper number
- UPS Labels – Failure: The request is well formed but the request is not valid (10002)
- UPS Labels – 250002: Invalid Authentication Information
- UPS Labels – Tutorial videos
- UPS Labels – How to enable debug mode?
- UPS Labels – Additional costs by Flexible Shipping Table Rate
- UPS Labels – Creating shipments
- UPS Labels – Adding the Flexible Shipping shipping method with UPS integration
- UPS Labels – Adding the UPS Flat Rate shipping method
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- UPS Labels – How to enable debug mode?
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Errors
- UPS Labels – Error 120200: Missing or invalid ship to company name
- Error 120022 – Missing or invalid Invoice/Value on international shipment
- UPS Labels – 9120133 Missing COD currency code for Shipment Level
- UPS Labels – 120100: Missing or invalid shipper number
- UPS Labels – 250002: Invalid Authentication Information
- UPS Labels – Failure: The request is well formed but the request is not valid (10002)
- Video tutorials
- Cart Weight
Shopify
- Octolize Shipping Rates Rules & Shipping Zones
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Octolize Pickup Points PRO
- Octolize Pickup Points PRO – App installation
- Octolize Pickup Points PRO – Pickup points configuration
- Octolize Pickup Points PRO – App Configuration for Shopify Basic Plan Without CCS enabled
- Octolize Pickup Points PRO – App configuration for Shopify Grow, Shopify Advanced and plans with CCS enabled
- Octolize Pickup Points PRO – App configuration for Shopify Plus plan
- Octolize Pickup Points PRO – FAQ and troubleshooting
- Octolize Pickup Points PRO – Adding DHL Postnummer at Shopify checkout when shipping to Germany
- Octolize Hide & Sort Shipping
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Octolize Shipping Rates Calculator
- Octolize Shipping Rates Calculator – App installation
- Octolize Shipping Rates Calculator – App configuration and adding the Shipping Rates calculator to the product page
- Octolize Shipping Rates Calculator – App configuration and adding the Shipping Rates calculator to the cart page
- Octolize Shipping Rates Calculator – FAQ and troubleshooting
- Octolize Distance Based Rates
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DPD Polska
- DPD Polska – Instalacja aplikacji
- DPD Polska – Konfiguracja aplikacji
- DPD Polska – Konfiguracja aplikacji na planie Shopify Basic i planach bez CCS / Carrier Service API
- DPD Polska – Dodawanie admin blocku do ekranu szczegółów zamówienia
- DPD Polska – Dodawanie bloku wyboru punktu DPD Pickup do strony checkoutu na planie Shopify Plus
- DPD Polska – Tworzenie przesyłek oraz generowanie etykiet nadawczych i zwrotnych DPD
- GLS Polska
WooCommerce troubleshooting & configuration
- Product Bundles for WooCommerce
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WooCommerce errors & notices
- Theme and Plugin conflict
- Your theme has outdated WooCommerce template files (Admin)
- WooCommerce database update required. (Admin)
- You are not using a secure connection (HTTPS). (Admin)
- “The minimum order quantity for “%s” is %d.” / “The maximum quantity for “%s” is %d.”
- We don’t have enough “%s” in stock (only %d left)
- Sorry, this product cannot be purchased
- You cannot add another “%s” to your cart
- Sorry, this product is unavailable. Please choose a different variation
- Your cart is currently empty
- WooCommerce configurations
- Compatibility with other plugins