Octolize Pickup Points PRO – FAQ and troubleshooting

Standard app version (plans with Carrier Service API access)

How does the Octolize Pickup Points PRO app work?

Once the customer enters the Ship to details at the checkout, the Octolize Pickup Points PRO app finds the nearest available pickup points within a 25 km radius from the entered shipping address. Then, according to the configured app settings, the pickup points of the selected carrier are displayed in the Shopify store’s Shipping method checkout section the way below:

The number of pickup points displayed at the checkout is determined by the Number of pickup points to be displayed option in the app Global settings‘ Display section:

What if the app cannot find the pickup point for the shipping address the customer entered?

The app won’t show the pickup points at the checkout. Only the other shipping methods configured in the Shopify shipping settings will be displayed in such case. This is why it’s highly advised to provide your customers with possibility to choose the pickup points of two different carriers, in order to prevent such situations from happening.

What if one location serves as a pickup point for multiple carriers, e.g., for DPD and DHL?

They will be displayed as two separate shipping methods in order to give your customers a choice on which carrier should handle the delivery to this pickup point.

What if my app settings are configured properly, but the pickup points still don’t show up at the checkout?

Please make sure that Octolize Pickup Points PRO app has been automatically added to the right shipping zone in the Shopify Shipping and delivery settings.

Navigate to: Settings → Shipping and delivery → Manage and check if there are the ‘Octolize Pickup Points PRO’ rates added in the Carrier and app rates tab for the country you want the pickup points to be offered within. If they are not, add them using the Add rate button, choose the Use carrier or app to calculate rates option and select the ‘Octolize Pickup Points PRO’ app. Confirm the changes made here with the Done button. Move on next to the store’s checkout, update the entered shipping address and verify if the pickup points are displayed properly now. If there is still something wrong, please contact us via the contact form on the Support page.

Can I set a different shipping cost depending on which carrier’s pickup points I ship to?

Sure thing, you can easily configure the cost of shipping to specific carrier pickup points and make it vary depending on the country you are shipping to. It can be done using either the weight-based (Products’ weight) or price-based (Order value) cost calculation rules directly on the carrier’s settings screen in the country it’s been added to.

Can I show my customers the pickup points they can choose on the map?

Unfortunately, not yet in the standard app version, however, it is something we are currently working on and we plan to add such functionality in the near future.

App version for plans without Carrier Service API access

How does the ‘No Carrier Service API’ version of Octolize Pickup Points PRO app work?

Once the Pickup points map cart widget block is added to the store theme’s Cart template, the app inserts a section in the cart with a button allowing the customers to choose their preferred pickup point for order delivery on the map. Their selection is then saved to the order details.

What if the app cannot find the pickup point for the shipping address the customer entered?

In such a situation, the app will automatically suggest pickup points located closest to the address entered by the customer and simply zooming out the map may be a solution. Nevertheless, we highly advise to provide your customers with possibility to choose the pickup points of two different carriers, in order to prevent such situations from happening.

What if the location on a map serves as a pickup point for multiple carriers, e.g., for DPD and DHL?

It will be displayed as two separate pins on the map and as two separate pickup point suggestions to choose from in the sidebar, providing your customers with a choice of which carrier should handle the delivery to this pickup point.

Can I set a different shipping cost depending on which carrier’s pickup points I ship to?

Absolutely! You can easily configure shipping cost to specific carrier pickup points and make it vary depending on the country you are shipping to. It can be done in the Shopify Shipping and delivery settings by editing the cost of the corresponding rates which you have mapped with the specific pickup points.

Can I customize the Pickup points map cart widget’s look and texts?

Yes, you can customize it and adjust it to your needs using the Pickup points map cart widget block options available in the Theme Customizer:

as well as style it with CSS rules to fit your theme. You can find more detailed information about it in the dedicated Pickup points map cart widget appearance customization docs section.

I have an idea on how to improve the Octolize Pickup Points PRO app

That’s great! We really appreciate every improvement suggestion, especially when it comes from the app users and we’d love to hear your feeadback. Please drop us a line using the contact form on the Support page.