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  • Homepage
  • Getting Started & FAQ
  • FS Table Rate
  • Live Rates
  • Shipping Labels
  • Shipping Adjustments
  • Shopify
Octolize Logo
  • Homepage
  • Getting Started & FAQ
  • FS Table Rate
  • Live Rates
  • Shipping Labels
  • Shipping Adjustments
  • Shopify

Octolize Help Center

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Getting Started & FAQ

  • How to get WooCommerce system status?
  • How to create a new admin account in WordPress?
  • How to downgrade a WordPress plugin to its previous version?
  • Getting started & General info
    • How to install and activate a WordPress plugin?
  • Pre-sale questions
    • Can I test a plugin before I buy it?
    • Licenses and subscriptions
    • What do I get when I buy the plugins?
    • Plugin Updates
    • Multisite
    • Can I buy a plugin and use it on a client’s site?
    • Will I get a discount if I buy multiple plugins?
  • Billing & Invoices
    • Is it possible to upgrade the subscription plan?
    • How to renew a subscription?
    • Do you issue invoices?
  • Subscriptions
    • How to activate the Octolize plugin’s subscription API key?
  • Policies
    • Refund Policy
    • Support Policy
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Flexible Shipping Table Rate

  • Flexible Shipping FAQ & Troubleshooting
    • Flexible Shipping PRO filters
    • Flexible Shipping PRO – Requirements
    • Flexible Shipping PRO hooks
    • Flexible Shipping hooks
    • Flexible Shipping Group to Single method conversion
    • Flexible Shipping – Troubleshooting
    • Flexible Shipping – How to remove the Shipping column from the Orders list screen?
    • Flexible Shipping – Debug Mode
    • Flexible Shipping – Advanced options and customization
  • Tutorial videos
    • Flexible Shipping – Tutorial videos
  • Flexible Shipping configuration
    • Flexible Shipping – AI feature
    • Flexible Shipping – A complete guide to shipping methods
    • Flexible Shipping – Conditional Shipping
    • Combine Live Rates plugins by Octolize and Flexible Shipping
    • Flexible Shipping – Shipping method – Tax
    • Flexible Shipping – Shipping method – Shipping Integration
    • Flexible Shipping – Shipping method – Shipping Cost Calculation Rules
    • Flexible Shipping – Shipping method – General Settings
    • Flexible Shipping – Shipping method – Free Shipping
    • Flexible Shipping – Shipping method – Cost Calculation
    • Flexible Shipping – Shipping method – Advanced Options
    • Flexible Shipping – How to add a new shipping method handled by Flexible Shipping?
    • Flexible Shipping – Currency support
  • Flexible Shipping add-ons and further shipping integrations
    • DPD UK and DPD Local WooCommerce
    • UPS WooCommerce Labels and Tracking
    • Flexible Shipping Box Packing
    • Flexible Shipping Distance Based Shipping Rates
    • Multi Vendor Shipping for WooCommerce
    • Flexible Shipping Import/Export for WooCommerce
    • Flexible Shipping Locations
  • Flexible Shipping Ready to use scenarios
    • Flexible Shipping PRO – Additional cost feature
    • Flexible Shipping – Conditional Cash on Delivery (COD)
    • Flexible Shipping – Fixed shipping insurance
    • Flexible Shipping – Free shipping over certain amount
    • Flexible Shipping – Price based shipping WooCommerce
    • Flexible Shipping free and PRO – Combining the shipping cost calculation conditions
    • Flexible Shipping PRO – Buy X items, get free shipping
    • Flexible Shipping PRO – Combining different shipping classes in the cart
    • Flexible Shipping PRO – Extra cost for every package
    • Flexible Shipping PRO – Extra fee or percentage insurance based on order total
    • Flexible Shipping PRO – Free shipping for specific product / shipping class
    • Flexible Shipping PRO – Grouping the shipping classes
    • Flexible Shipping PRO – Multiple shipping sizes WooCommerce
    • Flexible Shipping PRO – Only the highest shipping cost applied
    • Flexible Shipping PRO – Progressively increasing weight based shipping
    • Flexible Shipping PRO – Disable or hide the shipping method
    • Flexible Shipping PRO – Shipping cost as a percentage of order’s value
    • Flexible Shipping PRO – Extra cost for every item
    • Flexible Shipping – Weight based shipping WooCommerce
    • Base cost for shipments below a specified weight plus an additional cost once that weight is exceeded
  • Mastering Flexible Shipping
    • Flexible Shipping – Tax settings
    • Flexible Shipping – Shipping management in WooCommerce
    • Flexible Shipping – Free vs PRO – Features comparison
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Live Rates

  • Australia Post
    • Getting started
      • Australia Post – How to get the API access key?
    • Initial setup
      • Australia Post – Adding the Australia Post Live Rates shipping method
      • Australia Post Live Rates shipping method configuration
    • Advanced configuration
      • Australia Post – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • Australia Post – How to enable Debug Mode?
    • Other configuration settings
      • Australia Post – General Settings
    • Video tutorials
      • Australia Post – Tutorial videos
  • Canada Post
    • Getting started
      • Canada Post – How to create an account?
    • Initial setup
      • Canada Post – Adding the Canada Post Live Rates shipping method
      • Canada Post – Canada Post Live Rates shipping method configuration
    • Advanced configuration
      • Canada Post – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • Canada Post – How to enable debug mode?
      • Errors
        • Canada Post – Resulted in a 403 forbidden response:AA004
        • Canada Post – Weight is not a valid instance of the element type
        • Canada Post – No services are appropriate for the shipment of the defined parcel.
        • Canada Post – Origin-postal-code is not a valid instance of type
        • Canada Post – AAA Authentication Failure
    • Other configuration settings
      • Canada Post – General Settings
    • Video tutorials
      • Canada Post – Tutorial videos
  • DHL Express
    • Getting started
      • DHL Express – How to register an account?
      • DHL Express – How to create an account?
      • DHL Express – How to get the DHL REST API Key and API Secret?
    • Initial setup
      • DHL Express – Adding the DHL Express Live Rates shipping method
      • DHL Express – DHL Express Live Rates shipping method configuration
    • Advanced configuration
      • DHL Express – Multi-currency support
      • DHL Express – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • DHL Express – How to enable debug mode?
      • DHL Express – Frequently Asked Questions (FAQ)
      • Errors
        • DHL Express – Bad Request 410301: Products not available between this origin and destination (network segment)
        • DHL Express – Account number must not be empty
        • DHL Express – DHL Express Live Rates: No rates added from standard service rates!
        • DHL Express – API Connection StatusClient error: resulted in a `400 Bad Request` response
        • DHL Express – Invalid Credentials
        • DHL Express – “Dutiable shipment” required for international shipping
        • DHL Express – No rates displayed for domestic shipping
        • DHL Express – All rates return no values (0)
        • DHL Express – Weight limits
        • DHL Express – This measurement system is not valid for the selected country
        • DHL Express – Validation Failure: Password provided is wrong
        • DHL Express – Validation Failure: Site Id is wrong
        • DHL Express – Authentication Failed
    • Other configuration settings
      • DHL Express – General Settings
    • Video tutorials
      • DHL Express – Tutorial videos
  • FedEx
    • Getting started
      • FedEx – How to create an account?
      • FedEx – How to get the REST API key?
      • FedEx – Connecting plugin to FedEx API
    • Initial setup
      • FedEx – Adding the FedEx Live Rates shipping method
      • FedEx – FedEx Live Rates shipping method configuration
    • Advanced configuration
      • FedEx – Multi-currency support
      • FedEx – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • FedEx – How to enable debug mode?
      • FedEx – Plugin requirements
      • FedEx – Frequently Asked Questions (FAQ)
      • Errors
        • FedEx – We could not authorize your credentials. Please check your permissions and try again.
        • FedEx – Sandbox credentials not allowed in this environment. Please check your permissions and try again.
        • FedEx – API Connection Status API Connection Status We could not authorize your credentials
        • FedEx – The given client credentials were not valid. Please modify your request and try again.
        • FedEx – If you get the Fatal error
        • FedEx – No shipping options were found for… error – missing product’s weight
    • Other configuration settings
      • FedEx – General Settings
    • Video tutorials
      • FedEx – Tutorial videos
  • Royal Mail
    • Getting started
      • Royal Mail – General Settings
    • Initial setup
      • Royal Mail – Adding the Royal Mail Live Rates shipping method
      • Royal Mail – Royal Mail Live Rates shipping method configuration
    • Advanced configuration
      • Royal Mail – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • Royal Mail – How to enable Debug Mode?
    • Video tutorials
      • Royal Mail – Tutorial videos
  • UPS
    • Getting started
      • UPS – How to register an account?
      • UPS – How to get API connection (UPS Services)
    • Initial setup
      • UPS – Adding the UPS Live Rates / UPS SurePost Live Rates shipping method
      • UPS – UPS Live Rates shipping method configuration
      • UPS – UPS SurePost Live Rates shipping method configuration
    • Advanced configuration
      • UPS – Multi-currency support
      • UPS – Additional hooks and filters
      • UPS – Additional costs by Flexible Shipping Table Rate
      • UPS – External Shipping Integration
    • Troubleshooting & Error resolution
      • UPS – How to enable debug mode?
      • UPS – Package requirements
      • Errors
        • UPS – Error 250002: Invalid Authentication Information
        • UPS – Error 250003: Invalid Access License number
        • UPS – Error 111057: Invalid Unit of Measurement for the given country
        • UPS – Error 111211: The requested accessory option is unavailable between the selected locations
        • UPS – Error 120209: Missing or invalid ship to phone number
        • UPS – Error 9120203: Missing or invalid Combination of package length, width, and height values for package
        • UPS – Error POST 403 forbidden response
        • UPS – Error A customer account does not exist for this API Key
        • UPS – Error Invalid response from API Server
        • UPS – Error Cannot activate API Key. No API resources available
    • Other configuration settings
      • UPS – General Settings
      • UPS – How to get the UPS API Access Key? (Legacy XML API)
    • Video tutorials
      • UPS – Tutorial videos
  • USPS
    • Getting started
      • USPS – How to get access to USPS REST API
      • USPS – USPS REST API Services
    • Initial setup
      • USPS – Adding the USPS Live Rates shipping method
      • USPS – USPS Live Rates shipping method configuration
    • Advanced configuration
      • USPS – Multi-currency support
      • USPS – Additional costs by Flexible Shipping Table Rate
    • Troubleshooting & Error resolution
      • USPS – How to enable debug mode?
      • Errors
        • USPS – API Authorization failure. User is not authorized to use API RateV4
        • USPS – The client application credentials provided in the request are missing, invalid, inactive or not approved for access
        • USPS – USPS Live Rates: Unable to calculate international postage. No services available
        • USPS – “Description”: “User Id and Shipper Number combination is not qualified to receive negotiated rates”
        • USPS – You have USPS shipping methods that are not configured for the REST API
        • USPS – Authorization failure. Perhaps username and/or password is incorrect.
    • Other configuration settings
      • USPS – General Settings
    • Video tutorials
      • USPS – Tutorial videos
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Shipping Labels

  • Pickup Points PRO
    • Pickup Points PRO – Tutorial videos
    • Pickup Points PRO – Configuration
    • Pickup Points PRO – Adding the Pickup Points to the shipping method
    • Pickup Points PRO – Plugin requirements
    • Pickup Points PRO – Additional hooks and filters
  • UPS Labels
    • UPS Labels – Troubleshooting
    • UPS Labels – Creating shipments
    • UPS Labels – Adding the UPS Flat Rate shipping method
    • UPS Labels – Adding the Flexible Shipping shipping method with UPS integration
    • UPS Labels – Additional costs by Flexible Shipping Table Rate
    • UPS Labels – Tutorial videos
    • UPS Labels – Configuration
  • Flexible Printing
    • Flexible Printing – Requirements
    • Flexible Printing – FAQ
    • Flexible Printing – Print Node configuration
    • Flexible Printing – Shipping integrations
    • Flexible Printing – Configuration
    • Flexible Printing – Printing labels
    • Flexible Printing – Filters
    • Flexible Printing – Tutorial videos
  • DPD UK & DPD Local
    • WooCommerce DPD UK – Tutorial videos
    • WooCommerce DPD UK – Troubleshooting
    • WooCommerce DPD UK – FAQ
    • WooCommerce DPD UK – Requirements
    • WooCommerce DPD UK – Configuration
    • WooCommerce DPD UK – Shipping Methods
    • WooCommerce DPD UK – Checkout
    • WooCommerce DPD UK – Creating Shipments
    • WooCommerce DPD UK – How to get API access?
    • WooCommerce DPD UK – External shipping integration
    • WooCommerce DPD UK – Additional hooks
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Shipping Adjustments

  • Conditional Shipping Methods
    • Conditional Shipping Methods – Usage examples
    • Conditional Shipping Methods – Configuration
    • Conditional Shipping Methods – Tutorial videos
  • Delivery Date Picker
    • Delivery Date Picker
    • Delivery Date Picker – Tutorial videos
  • Shipping Cost on Product Page
    • Shipping Cost on Product Page
    • Shipping Cost on Product Page – Tutorial videos
  • Shipping Notices
    • Shipping Notices
  • Shipping Packages
    • Shipping Packages
    • Shipping Packages – Tutorial videos
  • Cart Weight
    • Cart Weight
    • Cart Weight – Tutorial videos
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Shopify

  • Octolize Hide & Sort Shipping
    • Octolize Hide & Sort Shipping – App installation
    • Octolize Hide & Sort Shipping – Adding a new ‘Condition-Action’ Shipping rule
    • Octolize Hide & Sort Shipping – Shipping rule configuration
    • Octolize Hide & Sort Shipping – FAQ and troubleshooting
  • Octolize Pickup Points PRO
    • Octolize Pickup Points PRO – App installation
    • Octolize Pickup Points PRO – Pickup points configuration
    • Octolize Pickup Points PRO – App configuration for Shopify Basic plan and plans without Carrier Service API access
    • Octolize Pickup Points PRO – App configuration for Shopify, Shopify Advanced plan and plans with Carrier Service API access
    • Octolize Pickup Points PRO – App configuration for Shopify Plus plan
    • Octolize Pickup Points PRO – FAQ and troubleshooting
  • Octolize Shipping Rates Calculator
    • Octolize Shipping Rates Calculator – App installation
    • Octolize Shipping Rates Calculator – App configuration and adding the Shipping Rates calculator to the product page
    • Octolize Shipping Rates Calculator – App configuration and adding the Shipping Rates calculator to the Cart page
    • Octolize Shipping Rates Calculator – FAQ and troubleshooting
  • Octolize Distance Based Rates
    • Octolize Distance Based Rates – App requirements
    • Octolize Distance Based Rates – App installation
    • Octolize Distance Based Rates – App configuration
    • Octolize Distance Based Rates – FAQ and troubleshooting
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  • Delivery Date Picker

Delivery Date Picker

  • Delivery Date Picker
  • Delivery Date Picker – Tutorial videos

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