Table of Contents
DHL Express Live Rates: No rates added from standard service rates!
The error you’re encountering is generated directly by the official DHL Express API, not by our plugin.
Firstly, you should check the connection to the DHL API (settings of the plugin), so that it should have a green light, and an “OK” indication.
If the connection is correct. You should try recreating the rates in the DHL Express Online Calculator to check if the shipping is available between two locations.
Additionally, please double-check if:
- your products have correct dimensions and weight
- the dimension units are set correctly in your Woo
- your store address, shipping locations, and currency are correctly set
After completing these steps, please verify if the issue has been resolved.