The error “UPS Locator error: 335042: Search Criteria missing for AccessPointSearch by Address” indicates the UPS API call for Access Point lookup did not receive the required address/search data.
Common causes and next steps:
Possible causes:
- The shipment/destination address sent to UPS is incomplete (missing postal code, city, state/province or address line).
- Access Points feature is enabled but required address/search parameters were not provided by the plugin or the checkout/order data.
- The UPS shipping method has not been added/configured correctly for the shipping zone, so the plugin may be trying an Access Point lookup without full address context.
What you can check now:
1. Verify the destination address used in the failing request contains full details (address line, city, postal code, country, and if applicable state/province). The UPS API requires complete address data for Access Point searches.
2. Check the method Access Points setting in the shipping method configuration. If Access Points are enabled, the plugin will perform Access Point lookups — make sure your configuration matches expected behavior (PRO version provides full Access Point search; free shows only nearest point).
3. Ensure the UPS shipping method is added to the correct shipping zone and the plugin settings (origin/store address) are set correctly. If the method is not properly added/configured, lookup calls may fail.