Octolize Help Center
Live Rates
- Australia Post
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Canada Post
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- Canada Post – How to enable debug mode?
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Errors
- Canada Post – Resulted in a 403 forbidden response:AA004
- Canada Post – Weight is not a valid instance of the element type
- Canada Post – No services are appropriate for the shipment of the defined parcel.
- Canada Post – Origin-postal-code is not a valid instance of type
- Canada Post – AAA Authentication Failure
- Other configuration settings
- Video tutorials
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DHL Express
- DHL Express
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- DHL Express – How to enable debug mode?
- DHL Express – Frequently Asked Questions (FAQ)
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Errors
- DHL Express – Bad Request 410301: Products not available between this origin and destination (network segment)
- DHL Express – Account number must not be empty
- DHL Express – DHL Express Live Rates: No rates added from standard service rates!
- DHL Express – API Connection StatusClient error: resulted in a `400 Bad Request` response
- DHL Express – Invalid Credentials
- DHL Express – “Dutiable shipment” required for international shipping
- DHL Express – No rates displayed for domestic shipping
- DHL Express – All rates return no values (0)
- DHL Express – Weight limits
- DHL Express – This measurement system is not valid for the selected country
- DHL Express – Validation Failure: Password provided is wrong
- DHL Express – Validation Failure: Site Id is wrong
- DHL Express – Authentication Failed
- Other configuration settings
- Video tutorials
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FedEx
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- FedEx – How to enable debug mode?
- FedEx – Plugin requirements
- FedEx – Frequently Asked Questions (FAQ)
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Errors
- FedEx – We could not authorize your credentials. Please check your permissions and try again.
- FedEx – Sandbox credentials not allowed in this environment. Please check your permissions and try again.
- FedEx – API Connection Status API Connection Status We could not authorize your credentials
- FedEx – The given client credentials were not valid. Please modify your request and try again.
- FedEx – If you get the Fatal error
- FedEx – No shipping options were found for… error – missing product’s weight
- Other configuration settings
- Video tutorials
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USPS
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- USPS – How to enable debug mode?
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Errors
- USPS – API Authorization failure. User is not authorized to use API RateV4
- USPS – The client application credentials provided in the request are missing, invalid, inactive or not approved for access
- USPS – USPS Live Rates: Unable to calculate international postage. No services available
- USPS – “Description”: “User Id and Shipper Number combination is not qualified to receive negotiated rates”
- USPS – You have USPS shipping methods that are not configured for the REST API
- USPS – Authorization failure. Perhaps username and/or password is incorrect.
- Other configuration settings
- Video tutorials
- Royal Mail
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UPS
- Getting started
- Initial setup
- Advanced configuration
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Troubleshooting & Error resolution
- UPS – How to enable debug mode?
- UPS – Package requirements
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Errors
- UPS – Error 250002: Invalid Authentication Information
- UPS – Error 250003: Invalid Access License number
- UPS – Error 111057: Invalid Unit of Measurement for the given country
- UPS – Error 111211: The requested accessory option is unavailable between the selected locations
- UPS – Error 120209: Missing or invalid ship to phone number
- UPS – Error 9120203: Missing or invalid Combination of package length, width, and height values for package
- UPS – Error POST 403 forbidden response
- UPS – Error A customer account does not exist for this API Key
- UPS – Error Invalid response from API Server
- UPS – Error Cannot activate API Key. No API resources available
- Other configuration settings
- Video tutorials