Troubleshooting
Wrong data structure of the imported file
The data structure of the CSV file must be preserved as required by the plugin to import shipping methods. If the plugin detects anomalies in the data structure, importing the file and the shipping methods won’t be possible. In this case, you will get an error message: Error! The selected file doesn’t contain the proper data structure. Please make sure you’ve selected the correct file or export your shipping methods once again. with additional information about the error details like Details: Row 1: missing Shipping Method ID.
If you receive such a message, carefully check the column that is marked as incorrect. Double-check that the values given there are correct. Note that some programs can change data when saving a file.
If you don’t know how to properly configure a CSV file for import, download the sample CSV file or check the description of the CSV file.
CSV file contains rules from unavailable plugin
During import, the plugin checks the imported shipping methods with their properties and then compares them with the installed and active plugins in the store. If the imported shipping method has columns with data associated with plugins that are not active in your store, it will display a message:
The shipping methods from the selected CSV file contain the rules configured with Flexible Shipping PRO, Flexible Shipping Locations, in a different way or the CSV file is invalid. In order to import it, please install and/or activate the plugins you used to configure it originally. If the uploaded CSV file was modified manually, please ensure it doesn’t contain any typos or syntax errors and try again.