Table of Contents
Unauthorized
Please ensure that you have followed all the steps correctly to obtain your DHL Express API credentials. Additionally, please make sure that the provided credentials are production credentials, not testing ones – in this case, you would need to tick the checkbox in the plugin settings.
If you have already confirmed that your credentials are correct and are still facing issues, it might be best to contact DHL Express directly to ensure there are no issues with your account permissions. Once you have the correct credentials and permissions, you should be able to connect the DHL Express Live Rates plugin successfully.