Rates discrepancy
Should you suspect that the DHL Express rates provided in your WooCommerce store are incorrect when compared with the official USPS rates, review the following steps to confirm and troubleshoot.
Verification
It is always worth confirming the accuracy of the rates before suspecting a plugin malfunction. DHL Express may apply surcharges, special packaging rules, or alternative service options that can raise or lower the shipping cost.
1. How to verify Shipments with DHL Express Rates Calculator?
- Go to DHL Express online calculator and log in: https://www.dhl.com/gb-en/home/get-a-quote.html
- Enter the same shipment details as in WooCommerce, making sure weight and dimensions are identical.
- Make sure that you are logged in and that the shipment details, particularly the dimensions and weight, match exactly what you have entered in WooCommerce.
Important: Keep in mind that carrier live rates calculators, including DHL Express, work based on estimation. Small differences in how parcels are measured or rounded may occur, so rate deviations of about 10–15% are generally considered normal.
Troubleshooting
When the DHL Express Calculator confirms that the WooCommerce rates are still significantly different, follow the actions outlined below.
2. Check for DHL Express Account Settings:
- Check whether you are using a DHL Express Discounted Rates? If so, have you enabled these in the DHL Express plugin settings?
- Verify that the dimensions and weights of your items are entered correctly in both WooCommerce and the DHL Express Rates Calculator.
Furthermore, please review and adjust the following plugin settings, as they may affect the rates shown:
Rates Adjustments
- Discounted Rates
- Insurance
- Handling Fees PRO
- Parcel Packing Method PRO
- Volume packing – How the fitting algorithm works(PRO)
- 3D bin packing – How the fitting algorithm works(PRO)
These configuration options can have a major influence on the shipping costs that appear in WooCommerce. For the most accurate results, it is recommended to set them carefully so that your store’s rates match as closely as possible with the official FedEx calculator values.
Should you still see mismatched rates, reach out with the exact shipment information, and our team will review the case.