Table of Contents
Overview
Shown on Cart/Checkout when WooCommerce can’t find any methods/rates for the entered destination.
Root Cause
- No shipping method is assigned to the matching Shipping Zone.
- Methods exist but return no rates (e.g., missing product weight/dimensions, service disabled, rule conditions not met).
- Address falls into a zone you didn’t expect (overlapping or misconfigured zones).
Impact
- Customers cannot place orders because no rates are displayed.
How to Fix the Issue
- Verify the matching zone: WooCommerce → Settings → Shipping → Shipping zones → use a test address to confirm which zone matches.
- Add/enable methods: In the matched zone, add Flat rate/Free shipping/Octolize Live Rates (or your method) and enable it.
- Check method requirements: Ensure packages have weight/dimensions; verify service availability, country coverage, and any min/max/cart rules.
- Retest in Cart/Checkout using the same destination.
Additional Notes
- Zones are matched top-to-bottom; avoid overlaps.