Frequently Asked Questions

Click the tabs below to find the answers to the questions we are asked most often.

All the plugins we offer can be purchased in a yearly subscription model and are paid annually. An active subscription entitles you to 1 year of updates and our support.

Renewing the subscription after 12 months is optional, not required, and you can cancel it at any time. The renewal cost is the same as the initial price. You may renew the subscription if you like or not if don’t need to.

Please mind that an active subscription grants you the possibility to download the plugins’ newer versions and updates, get our tech support if you encounter any problems and move and activate the API keys between the sites/domains.

If you decide to cancel the subscription or if it expires, you can keep using our plugins. They will work the same as before but you won’t be able to do the updates, get our support and transfer the plugin files between sites and activate them in the new environment.

Yes, according to our Refund Policy you can request a refund within the 30 days from the purchase date with the full money-back guarantee.

The only thing we kindly ask in turn in such case is the exact refund reason since that kind of feedback provides us with the better understanding what our customers’ needs are as well as helps us to improve and develop our plugins in the right direction in the future.

Yes, you can upgrade your subscription plan anytime directly from My Account → Subscriptions tab. Once you are there simply hit the Upgrade button next to the subscription you want to extend. Then, on the product page select the new plan you want to upgrade the one you currently own to and proceed to the checkout. Place an order and finalize the whole process the standard way simply by paying the difference between the plans and that’s it. The subscription details should be updated, the new plan should be activated and visible on the subscription list from now on.

If you paid for the initial order using the PayPal gateway (activated on demand) and the Upgrade button is not available in your case, please contact us directly via the contact form below.

Yes – you can easily set up your own full featured DEMO environment here:

Octolize plugins DEMO →

where you can check how all our plugins work live7 days for free.

What’s more – we also offer 30-day money back guarantee, so you can test the plugins risk free directly in your WooCommerce store.

Send us a message

Share any questions or concerns, and we’ll get back to you within 24 hours, or even sooner.

Meet our support team

We’re here ready to help you from 9 AM to 5 PM, CEST (UTC+2) on weekdays.

Lukasz Spryszak
Łukasz Spryszak

Customer Success Manager

Tomasz Graczyk
Tomek Graczyk

Product Owner

Aleksandra Kozyra
Ola Kozyra

Happiness Engineer

Jakub Pawlik
Jakub Pawlik

Happiness Engineer

Piotr Bodera
Piotrek Bodera

Happiness Engineer

Grzegorz Turbasa
Grzegorz Turbasa

QA Engineer

Wojciech Pyrgies
Wojciech Pyrgies

QA Engineer