Customer Support Specialist at Octolize
Mateusz Kot is a Customer Happiness Engineer with over two years of experience in customer service and CMS-based website support for clients around the world. He has collaborated with various IT companies, assisting support teams and helping customers resolve their technical and product-related queries. Throughout his career, he has worked with international teams and closely cooperated with UI/UX, product, development, and SEO specialists.
At Octolize, Mateusz is a key member of the WooCommerce support team. He also works alongside the marketing team, contributing to content optimization and SEO efforts, including article creation and product page improvements. Additionally, he leads the documentation process for Octolize’s WooCommerce plugins. On the blog, he shares helpful, user-focused articles that guide customers through the features and value of Octolize’s products.
Specialization
Technical documentation, product content, customer support, frontend technologies, SEO for product pages
Education
Bachelor of Engineering in Informatics, Silesian University of Technology
Industry Experience
E-commerce (WooCommerce), web development, SaaS support, EdTech
Expertise
– Technical content writing and editing
– Leading documentation processes
– Frontend development (React, JavaScript, TypeScript)
– Customer support & plugin troubleshooting
– Agile workflows and cross-functional collaboration
– SEO tools (Yoast, keyword optimization for product content)
Tools & Technologies
React, Node.js, MongoDB, Express.js, HelpScout, YouTrack, ProductBoard, WordPress, Yoast SEO
