Established in 2024. Last month, Metuchen Mower started a rental business and in this case, they launched the Shopify store. Metuchen Mower is focused on selling premium power equipment and snow removal solutions. Their service include:
Metuchen Mower met with Octolize in a significant moment – while entering into Shopify and opening a new store. In this case, the following questions arose:
FedEx live rates weren’t suitable for the Metuchen Mower. Live rates were undercharged. In this case, the issue arose related to what is really charged vs what they actually charge.
Metuchen Mower has been looking for the solution that can be easily configured. The most important thing was to be able to insert, and adjust the shipping costs so that they will be consistent.
During the research of the apps, Metuchen Mower experienced several of them before they reached out to us. Apps had poor user experience and interface. Moreover, the support of these apps was really weak, without any answers to their questions.
The first step was to find the proper app. During this time, Metuchen Mower has experienced several apps that have not met their needs. Metuchen Mower was not satisfied with the user interface and lack of support. They found Octolize in the Shopify App Store.
For Metuchen Mower, the most important thing was to be able to offer flat rate for local delivery for rentals. Therefore, they needed a solution that would be capable of calculating the shipping costs based on distance. In this case Octolize Distance Based Rates was a right choice.
Metuchen Mower decided to contact our support team to resolve any doubts regarding his shipping needs.
Firstly, it was necessary to configure proper shipping zone – United States. With a usage of Octolize Distance Based Rates Metuchen Mower was able to set the shipping costs based on distance. Metuchen Mower appreciated the UX and UI of our app.
Today, Metuchen Mower has a possibility to ship to different locations across the United States. With the help of Octolize, configuring the shipping scenario was a rapid process. At this moment, Metuchen Mower doesn’t worry that the shipping costs will be undercharged.
“This app is a most have to add to your Shopify web site to add on accurate locall delivery rates, My problem was we needed t charge fixed rates basd on distance feom our shop, 20 mins later after installing and I had it working, Our site look professional with this add on !!!! And support is great and follow up”
~ Jim
Customer Support Specialist at Octolize
Mateusz Kot is a Customer Happiness Engineer with over two years of experience in customer service and CMS-based website support for clients around the world. He has collaborated with various IT companies, assisting support teams and helping customers resolve their technical and product-related queries. Throughout his career, he has worked with international teams and closely cooperated with UI/UX, product, development, and SEO specialists.
At Octolize, Mateusz is a key member of the WooCommerce support team. He also works alongside the marketing team, contributing to content optimization and SEO efforts, including article creation and product page improvements. Additionally, he leads the documentation process for Octolize’s WooCommerce plugins. On the blog, he shares helpful, user-focused articles that guide customers through the features and value of Octolize’s products.
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