The Dominican Foundation is based in Cracow and focused on promoting the learning of traditional music and singing. They organize workshops and concerts. They also run a smaller publishing house and a webshop that is focused on selling mainly books and CDs. The books include liturgical singing. In January 2024, they resigned from the brick and mortar shop and started a small WooCommerce store.
The Dominication Foundation met with Octolize at a crucial moment – while looking for a solution for the pickup points. Therefore, the following questions arose:
On the market, there were several plugins that offered poorly developed maps for choosing the pickup points. Furthermore, with other shipping plugins, it was possible to complete an order without choosing the right pickup point.
On the market, there aren’t many solutions that offer different shipping providers together in one plugin.
Firstly, Michał Wsiołkowski, projects coordinator of the Dominican foundation, started looking on Google Search for the correct plugin to address their needs and solve their key pillar problems.
After successful research, Michał contacted us to clarify any concerns regarding the Pickup Points plugin and shipping requirements. Our support team did everything to help understand the flow of the plugin.
At this stage, no concerns at all; the Pickup Points plugin is the right solution for their shipping needs to offer the shipping of the goods to the pickup points.
Michał set up shipping methods with various shipping carriers like InPost, DPD, DHL and Orlen Paczka. Furthermore, in order to offer the clients the best user experience, he enabled a map along with a pickup points list to choose from. The configuration of shipping methods was easy and straightforward.
In such a way, Dominican Foundation is ready to offer shipping to pickup points mainly domestically. They minimized cart abandonment, and the clients are happy with the provided shipping options.
“The important thing to me is displaying pickup points and the aesthetics of the map for the pickup points. Thanks to the Pickup Points plugin, we have prevented orders from being placed without a selected pickup point and, furthermore, provided the availability to choose the points from the map and list.”
~ Michał
Customer Support Specialist at Octolize
Mateusz Kot is a Customer Happiness Engineer with over two years of experience in customer service and CMS-based website support for clients around the world. He has collaborated with various IT companies, assisting support teams and helping customers resolve their technical and product-related queries. Throughout his career, he has worked with international teams and closely cooperated with UI/UX, product, development, and SEO specialists.
At Octolize, Mateusz is a key member of the WooCommerce support team. He also works alongside the marketing team, contributing to content optimization and SEO efforts, including article creation and product page improvements. Additionally, he leads the documentation process for Octolize’s WooCommerce plugins. On the blog, he shares helpful, user-focused articles that guide customers through the features and value of Octolize’s products.
Provide your customers with multiple carriers’ pickup points at the checkout and let them choose the preferred one to collect their order from.
